Exchange Policy

We offer an exchange for defective, damaged, or incorrect products within 7 days of delivery. In certain cases, a refund may also be issued, depending on the nature of the issue and company policy.

General Exchange & Refund Terms:

1. Time Limit: Exchange or refund requests must be made within 7 days of receiving the order.
2. Product Condition: The item must be in its original packaging, unused, and in resellable condition.
3. Proof Required:
   • Proof of delivery date (order receipt or delivery confirmation).
   • Clear pictures of the product highlighting the issue.
4. Delivery Charges: The company will decide whether the exchange or return delivery charges will be covered or paid by the customer.

Refund Policy:

• If a refund is approved, the full or partial amount will be refunded depending on the issue.
• Full refund: If the product is unavailable for exchange or is completely faulty.
• Partial refund: If the issue is minor, or if the product is used/damaged due to customer handling.
• Refunds will be processed through the original payment method or another method decided by the company.
• Processing Time: Refunds may take 5-7 business days to reflect in your account.

Product-Specific Exchange & Refund Rules:

🔹 Software & Digital Products:

• No refunds or exchanges are allowed once the activation key has been used or the file has been downloaded.
• In case of technical issues, our support team will assist instead of offering an exchange or refund.

🔹 Electronics & Gadgets:

• The product must be returned with all original accessories, manuals, and packaging.
• Any tampering, physical damage, or unauthorized repair will void the exchange or refund.

🔹 Physical Products (Clothing, Accessories, etc.):

• The product must be unused, unwashed, and in its original condition with all tags attached.
• Worn, damaged, or altered items will not be eligible for exchange or refund.

🔹 Custom or Personalized Products:

• Items that are custom-made, personalized, or modified on request cannot be exchanged or refunded unless they are defective or incorrect.

🔹 Perishable & Hygiene Products:

• Items such as food, cosmetics, and personal care products cannot be exchanged or refunded due to health and safety concerns unless they arrive damaged or incorrect.

How to Request an Exchange or Refund?

• Contact us within 7 days of delivery.
• Provide the necessary proof, including order details and clear images of the issue.
• Once your request is approved, we will guide you on the next steps.

Contact Us:

📞 For assistance, reach out to us:
📱 +92 334 1795480
📱 +92 336 6938438
📱 +92 302 4220791

Note: All exchanges and refunds will be processed according to company policy. The final decision on refunds and delivery charges will be made at the company’s discretion.